Takeaways

Photo by Brandi Redd on Unsplash

This course has taught me a lot and left me with many valuable takeaways that I will use - for my own learning, to help my daughter in her learning journey, and to help my colleagues and peers gain knowledge and expertise. Three of the main things I find helpful are self quizzing, flashcards, and elaboration. Quizzing and flashcards will help me ensure I can recall information that I "learned" from reading, or taking a class or training course. Elaboration will help make use of all the interesting information I gather, rather than forgetting it a few days later. 

Photo by Kon Karampelas on Unsplash

The other valuable lesson and reminder I'm taking away is to leverage "non-traditional" assets, like how-to videos and other audio and/or visual aides. We often list steps for how to complete a technical process, or highlight certain conversational cues that frontline staff need to complete, but it's all in written form. We need to create and provide videos and audio files to supplement these writings, to help provide more clarity, and maybe even engagement. I have already made and deployed a few videos, and will continue to advocate for these changes as we move forward. 

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